Who will assess the facts?
Ask about the team's experience with similar situations, which records or witnesses it would need to review, and who would take part in the assessment. A serious crash, possible medical malpractice, and harm in a care facility call for different investigations.
How will they explain decisions?
Ask what is known, what remains unverified, and how the team would discuss risks, settlement, or trial. Ask for a clear explanation of fees and case expenses before deciding what to do.
Who will keep your family informed?
Find out who your contact would be, how you would receive updates during quiet periods, and whether you can speak in Spanish. Understanding what is happening is part of choosing whom to trust with a difficult situation.